Refund policy

Return Policy – Fragrance Samples

All sales of fragrance samples are final. We do not accept returns or offer refunds for change of mind, scent preference, skin chemistry differences, or any other customer-initiated reasons. Fragrance samples are personal care items and cannot be resold once opened or tested.

Exception for Damaged Items During Transit

Refunds or replacements are available only if a fragrance sample arrives damaged (broken vial, leaked contents, or otherwise unusable) due to shipping transit.

To qualify for a refund or replacement:

•  Contact us within 48 hours of delivery with your order number.

•  Provide clear photos showing the damage to the sample vial(s) and packaging.

•  Describe the issue (e.g., broken, leaked, empty upon arrival).

Approved claims will result in a full refund to your original payment method or a replacement sample (subject to availability), at our discretion.

Important Notes

•  Claims submitted after 48 hours will not be accepted.

•  We are not responsible for damage that occurs after delivery or due to improper storage/handling by the customer.

•  Shipping costs are non-refundable except in cases of transit damage.

•  Due to the nature of fragrance samples, opened or partially used samples are ineligible for any refund or exchange.

Thank you for understanding. Fragrance samples are offered at a low price to allow you to try scents before committing to full bottles. Please reach out with any questions prior to purchase.